Welcome to Pilari Helsinki! By accessing or using our website (www.pilarihelsinki.com), you agree to comply with and be bound by the following Terms of Service. Please read these Terms carefully before using our website and making a purchase.

Pilari Helsinki is a high-end design and art brand based in Helsinki, Finland founded by Gyula Takács. Pilari Helsinki offers limited edition and one-of-a-kind artworks, fine art prints, fine art photographs, design objects, and custom art pieces. Our goal is to provide you with unique, timeless creations that reflect craftsmanship, quality, and the ever-evolving journey of artistic expression.

These Terms of Service outline your rights and obligations when using our website, making purchases, and interacting with our brand. They also explain the processes related to shipping, returns, refunds, and more. By using the Pilari Helsinki website and purchasing our products, you agree to these Terms of Service.

1. General Information

1.1 Company Information

Business name: Pilari Helsinki
Designer & Founder: Gyula Takács
Business ID: 3148527-4
VAT-ID: FI31485274

e-mail: info@pilarihelsinki.com
phone: +358 44 944 7802

Antinkatu 3D 7
Helsinki, Finland
00100

1.2 Agreement
By accessing the Pilari Helsinki website, you agree to these Terms of Service, our Privacy Policy, Cookie Policy, and other applicable policies. If you do not agree with these Terms, you should not use the website or make any purchases.

2. Products and Services

2.1 Product Descriptions
Pilari Helsinki offers a variety of products, including but not limited to:

• One-of-a-kind Artworks
• Limited Edition Artworks
• Limited Edition Fine Art Prints
• Silver Gelatin Fine Art Photographs
• Design Objects

Each product description, image, and pricing information is provided as accurately as possible. However, we reserve the right to make minor changes in the appearance, color, or dimensions of the products without prior notice.

2.2 Limited Editions
Our artworks, fine art prints, and design objects are produced in limited editions. The number of pieces in each edition is specified on the product page. 

2.3 Custom and Bespoke Works
We also offer bespoke and custom art pieces. Please contact us directly for more information and specific requests. Custom works are subject to additional terms and conditions, which will be outlined in the agreement made at the time of purchase.

3. Order Process

3.1 How to Order
To place an order, simply add the items to your cart, provide the necessary shipping and billing details, and complete the checkout process. Once your order is submitted, you will receive a confirmation email with your order details. If you do not receive this confirmation, please contact us.

3.2 Pricing
All prices listed on our website are in Euros (€) and include VAT where applicable. Prices are subject to change without prior notice. The total price of your order, including taxes and shipping fees, will be displayed at checkout before you confirm your purchase.

3.3 Payment Methods
We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure online payment options. Your payment is processed securely and your financial information is never stored on our website.

4. Preparation and Shipping

4.1 Preparation Time
Due to the nature of our handcrafted works, the preparation time for each product may vary:

• Limited Edition Fine Art Prints: 2-5 business days
• Limited Edition Artworks: 5-10 business days
• Silver Gelatin Fine Art Photographs: 15-20 business days

This time is necessary for the careful preparation, framing, and packaging of the products. We want to ensure that each piece meets the highest standards of quality.

4.2 Shipping Time
We ship worldwide using international priority shipping services. Shipping times are as follows:

• Within Finland: 1-2 business days
• Within Europe: 5-10 business days
• Outside the EU: 10-15 business days

Please note that shipping times may vary depending on your location, customs processes, and other external factors.

4.3 Shipping Costs
Shipping costs are calculated at checkout based on the destination, size, and weight of your order. For more information, please refer to our Shipping Policy.

4.4 Delivery and Tracking
Once your order has been dispatched, you will receive a tracking number via email to track the progress of your shipment. If you do not receive your tracking information, please contact us.

4.5 Customs and Import Duties
For international shipments, please be aware that you may be subject to customs duties, taxes, and fees imposed by the destination country. These costs are the responsibility of the customer.

5. Returns, Exchanges, and Cancellations

5.1 Return Policy
You have the right to return items within 14 days of receiving your order. To initiate a return, please contact us at [email address]. The following conditions apply:

• The items must be in their original condition, unused, and in the original packaging.
• You are responsible for the return shipping costs.
• We are not responsible for any damages incurred during the return shipping process. Please ensure that the products are securely packaged.

5.2 Refunds
Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

5.3 Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

5.4 Cancellations
If you wish to cancel your order, please contact us immediately. Cancellations are only possible before the item has been shipped. Once an item is shipped, the return policy applies.

5.5 Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. Provide photos of the damage, and we will resolve the issue by offering a replacement or refund.

6. Intellectual Property Rights

6.1 Ownership of Content
All content on the Pilari Helsinki website, including images, artwork, designs, logos, text, and other materials, is owned by Pilari Helsinki or licensed to us. These materials are protected by copyright, trademark, and other intellectual property laws.

6.2 Usage of Content
You may not copy, reproduce, distribute, or otherwise use any content from the website for commercial purposes without prior written consent from Pilari Helsinki.

6.3 Design Protection
All our artworks, designs, and products are protected by intellectual property rights, including copyright, trademarks, and design patents. Unauthorized copying or replication of our designs is prohibited.

7. Privacy and Data Protection

7.1 Privacy Policy
We are committed to protecting your privacy. We collect personal information only to process your orders and provide you with the best service. For more information on how we handle your data, please read our Privacy Policy.

7.2 Data Security
We use industry-standard encryption methods to protect your personal and payment information. Your data is stored securely and will never be shared with third parties, except as required by law.

8. Limitation of Liability

8.1 General Liability
Pilari Helsinki is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total value of the order.

8.2 Product Usage
You acknowledge that our products, especially artworks and design objects, are delicate and must be handled with care. We are not responsible for any damages resulting from improper handling or usage of our products.

9. Governing Law and Jurisdiction

9.1 Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of Finland and the European Union.

9.2 Dispute Resolution
Any disputes arising from these Terms shall be resolved through the competent courts of Finland.

10. Miscellaneous

10.1 Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and the updated terms will be effective immediately upon publication.

10.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Entire Agreement
These Terms of Service, together with our Privacy Policy, Cookie Policy, and any other legal notices on our website, constitute the entire agreement between you and Pilari Helsinki regarding the use of our website and services.

11. Contact Information

Should you have any questions about our privacy practices or this terms of service, or if you would like to exercise any of the rights available to you, please contact us.

PILARI HELSINKI

Business ID: 3148527-4
VAT-ID: FI31485274

e-mail: info@pilarihelsinki.com
phone: +358 44 944 7802
Antinkatu 3D 7
Helsinki, Finland
00100

Last updated: January 6, 2025