At Pilari Helsinki, we take great care in delivering our artworks and design objects to you with the utmost attention to detail and professionalism. Below, you will find our comprehensive shipping policy, including preparation times, shipping methods, and delivery estimates.

Production Times

Each piece from Pilari Helsinki is meticulously crafted and prepared to ensure it meets the highest standards of quality. Some items require additional preparation and framing time due to the delicate nature of the materials and the precision involved in their creation. This ensures that every artwork is delivered in pristine condition and reflects the artist's original vision.

• Limited Edition Fine Art Prints: 2–5 business days
• Limited Edition Artworks: 5-10 business days
• Silver Gelatin Fine Art Photographs: 15-20 business days
• One-of-a-kind Artworks: 2-5 business days
• Design Objects: 2-5 business days
• Digital Gift Card: Instant delivery by E-Mail

Once the preparation process is complete, your order will be securely packaged and dispatched for shipping.

Shipping Methods and Delivery Times

We use international priority shipping methods to ensure your package arrives safely and promptly. A tracking number will be provided via email as soon as your package is dispatched, allowing you to monitor its journey to your destination.

• Within Finland: 1-2 business days
• Europe: 5-10 business days
• Outside the EU: 10-15 business days

Shipping times may vary depending on the destination country, customs clearance, and local postal services.

Please note that all production and delivery times are estimates and cannot be guaranteed. Pilari Helsinki is not responsible for any delays that may occur during production or shipping.

Careful Packaging

Your order will be carefully packaged to protect it during transit. For fragile items, including limited edition artworks and fine art photographs, we use professional-grade materials to ensure their safety. This includes reinforced boxes, acid-free protective layers, and secure framing where applicable. Each package is designed to withstand handling and environmental factors during international shipping.

Shipping Fees and Customs

Shipping fees are calculated based on the destination and the size and weight of the package. For international orders outside the EU, customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the shipping cost.

Additional Notes

1. If your order is urgent, please contact us directly at info@pilarihelsinki.com, and we will do our best to accommodate your request.
2. In the unlikely event of damage during shipping, please refer to our Returns and Refunds Policy for further instructions.

At Pilari Helsinki, we are committed to ensuring that your experience, from ordering to delivery, reflects the quality and care embedded in our brand. If you have any questions or concerns about your order, please do not hesitate to reach out to us.

Contact Information

Should you have any questions about our privacy practices or this shipping policy, or if you would like to exercise any of the rights available to you, please contact us.

PILARI HELSINKI

Business ID: 3148527-4
VAT-ID: FI31485274

e-mail: info@pilarihelsinki.com
phone: +358 44 944 7802
Antinkatu 3D 7
Helsinki, Finland
00100

Last updated: January 6, 2025